Frequently Asked Questions

No quibbles, you will still be able to enter and enjoy your day.

We understand that traffic, or unplanned pitstops occur and we will do our best to get you in and enjoying your time with us upon arrival.

(If you have booked a timed activity, we may need to reschedule you to a later time slot or another day)

Yes you can! We scan every booking on arrival, and so this can be by phone or on printed paper.

Please ensure this is on a clear screen (broken screens do not always scan, so we shall input the number to validate your entry)

Free parking for cars and coaches is provided for visitors to CONKERS at both The Discovery Centre (300 spaces) and The Waterside Centre (100 spaces)

Yes, there are additional activities outside of our admission structure on site such as Paint a Pot, Ropes and Outdoor Pursuit Bookings, which should you choose to partake in, hold additional costs.

Sensible clothing and footwear should be worn at all times when in and about the site. Please note that for health and safety reasons shirts and covered toes shoes must be worn for the activities and on the play equipment.

There are outdoor picnic areas and places to sit throughout the attraction with a lovely view of the lake and grass banks to run around on. Plenty of ice cream available as an afternoon treat too!

Due to our safely homed wildlife across the site, we ensure a warm welcome to only assistance dogs whom are highly trained. Assistance dogs are welcome in all queue lines. However, assistance dogs are unfortunately unable to accompany guests on certain activities or pieces of equipment. We can offer support with these items or advise depending on circumstances.

Please note, we are happy to support finding a suitable table within our Catering Spaces as to avoid your working buddy getting injured whilst they are lying down having a quiet rest.

What is an assistance dog?
Assistance dogs are trained to support disabled people and people with medical conditions in a variety of ways

The Equality Act 2010, (EA2012 section 173) lays out that in relation to protecting the rights of disabled people accessing private hire transport, an Assistance dog means
(a) a dog which has been trained to guide a blind person;
(b) a dog which has been trained to assist a deaf person;
(c) a dog which has been trained by a prescribed charity to assist a disabled person who has a disability that consists of epilepsy or otherwise affects the person’s mobility, manual dexterity, physical coordination or ability to lift, carry or otherwise move everyday objects;
(d) a dog of a prescribed category which has been trained to assist a disabled person who has a disability (other than one falling within paragraph (c)) of a prescribed kind.

The Equality and Human Rights Commission states that assistance dogs:
• are highly trained
• will not wander freely around the premises
• will sit or lie quietly on the floor next to its owner and are trained to go to the toilet on command and so are unlikely to foul in a public place
• Most are instantly recognisable by the harness or identifying dog jacket they wear.

Carers can enter for free with a valid carers card to be shown as identity on entrance (Receipt of DLA or Carer’s Badge must be shown).

Tickets for Carers are not needed to be purchased online but if you are a part of a larger party, please inform us in advance to ensure we are able to accommodate with our capacity for the visit.

If there are 2 carers (2:1) one carer must be paid for.

There’s so much for our smallest guests to discover here at CONKERS! From jumping on the Conkachoo train, playing in the Interactive Hall, Watching our 4D films and roaring with laughter in our play areas. We suggest looking into our membership to come and visit our play areas as you please.
Visiting with your kids is made as easy as possible with our team on hand to help point you in the right direction, with all the activities and shows available. And best of all, we allow under 3’s entry FREE!

Place your phone number on the wristband so we can contact you if your group gets separated. These bands are available upon arrival.

Please do not leave your child unattended whilst experiencing our site as we are unable to look after them due to shift changes and team breaks. If you have a particular problem on site, please talk with a member of our team.

Baby changing facilities can be found inside our main buildings and these are available to all parents to use.

The site operates a lost person collection point so that any family member who may have wandered, can be reunited safe and swiftly.

The Discovery and Waterside Centres both offer full disabled access – including toilets, restaurants and the shop. Outdoors the train and a good proportion of the trails are wheelchair friendly.

Mobility buggies are available for hire, (which need to be pre-booked, please call reception on 01283 216 633).

There is also designated parking at both sites.

Our Accessibility Guide is available here.

Carers can enter for free with a valid carers card to be shown as identity on entrance (Receipt of DLA or Carer’s Badge must be shown). Tickets for Carers are not needed to be purchased online but if you are a part of a larger party, please inform us in advance to ensure we are able to accommodate with our capacity for the visit. If there are 2 carers (2:1) one carer must be paid for.

You are welcome to bring a mobility scooter or buggy to CONKERS. Please take extra care when using them as some areas are harder to navigate.
We do hire out Scooters on site and these need to be booked in advance – 01283 216 633

We know that feeding families can be an adventure all on its own, but we offer something to suit even the wildest appetite in our Catering Spaces, from simple snacks to a big scoop ice-cream or Nachos, Burger and Fries.

Microwaves are available for the Catering Team to warm baby food.
Jugs of hot water cannot go on the tables due to the risk of spillage. We are happy to warm up a baby bottle in hot water behind the counter for you.

Each of our Food and Beverage units has a special allergy board that will inform you if any dietary requirements you may have are met within certain meals.

Currently we do not offer kosher food, but there are many places to enjoy a picnic in the attraction, so you are welcome to bring a packed lunch.
Please be sure to visit our Food & Drink pages to read about what’s on offer.

If you are visiting CONKERS to drop off or pick up a friend or family member, the drop off/collection zone at the main entrance. You will not be charged. Please note this is not a parking area.

We love keeping guests like you up-to-date with the latest news and offers at CONKERS.
Email newsletter: Register and receive updates from CONKERS and other relevant family attractions.

CONKERS is a large local attraction. We would recommend 3 hours or more with returning visits necessary for many guests.

We do not have one at CONKERS, however our main buildings do offer card payment.

Due to the size of the attraction, we kindly ask that smoking is kept out of the front of the attraction.
Smoking (including electronic cigarettes) is not allowed inside CONKERS, particularly in queue lines.

We will be looking to introduce Wi-Fi at the attraction in the near future

First Aid assistance can be found at the Reception desks in either the Waterside or Discovery Centres – or by directly asking any member of Conkers staff (a list of team first aid and defibrillator trained can be found at Discovery Reception).