Terms and Conditions
Legal Disclaimer
Please read through the Terms. If you do not agree with the Terms, do not use this website. If you do use the website, your conduct indicates that you agree to be bound by the Terms.
Please read through the Terms. If you do not agree with the Terms, do not use this website. If you do use the website, your conduct indicates that you agree to be bound by the Terms.
Unless otherwise specified the copyright in the contents of all the pages in this website are owned or licensed to CONKERS (Planning Solutions Limited, the operating company of CONKERS).
1. You are purchasing tickets for either day admission to CONKERS or an event at CONKERS.
2. Event tickets cannot be exchanged for another event, please book online tickets in advance to avoid disappointment (It can take up to one full day for you to receive your tickets after purchasing online or it could drop into your junk file)
3. Cancellation after placing your order – To reschedule tickets purchased for CONKERS after placing the order please get in contact with us. Please note no refund can be made after the date of your visit. You can cancel your order by emailing (info@visitconkers.com) only, this does not include a refund. Please note each ticket purchased has a unique barcode which will be scanned on entry to CONKERS.
4. Online tickets to events may be purchased up to one day before an event but cannot be cancelled and are not refundable prior to the concert / event date or after the event has taken place. Transferring of tickets is possible up 5 days prior to the event.
5. Once we have received payment, CONKERS will confirm acceptance of your order by email. For general day admissions to CONKERS please print this email and hand it into the Reception Team at the Discovery Centre to enter CONKERS. If you booked a ticket for an event an e-ticket will be sent to your email address (if you do not receive your order within four working days please contact CONKERS).
6. Liability – should an event be cancelled or if the tickets become unavailable CONKERS will refund your money. (This can take on average 30-60 days)
7. In order to cover the total cost of providing you this service we charge a fulfilment fee of 20p. This fee contributes to the cost of delivering tickets by defraying certain costs incurred in satisfying your order. This fee is non-refundable.
8. The country of the Merchant’s domicile is the United Kingdom and transactions are in British Pounds Sterling.
9. All tickets purchased include VAT. Planning Solutions Limited is the operating company of CONKERS and Planning Solutions Limited’s name will appear on your bank or credit card statement. Planning Solutions Limited’s VAT number is: 673 713 717.
10. If you would like to speak with our Guest Services team please telephone 01283 216633 email info@visitconkers.com or write to CONKERS, Rawdon Road, Nr Swadlincote, S.Derbyshire DE12 6GA.
11. CONKERS will retain a copy of your purchase.
12. By purchasing online tickets for Conkers general admissions or events you are accepting our full terms and conditions which are available on request.
13. When you visit Conkers as a day visitor please hand your ticket in at the Discovery Centre reception. Some events are also based at our Waterside Centre (including Winter Wonderland) these tickets should be handed to a team member upon arrival, so please double check the location on your tickets.
14. Carers can enter for free with a valid carers card to be shown as identity on entrance (Receipt of DLA or Carer’s Badge must be shown). Tickets for Carers are not needed to be purchased online but if you are a part of a larger party, please inform us in advance to ensure we are able to accommodate with our capacity for the visit. If there are 2 carers (2:1) one carer must be paid for.
15. If you, or any of your party do not have your ticket upon arrival to an event, CONKERS witholds the right to refuse entry until a valid ticket is presented to our team.
16. Gift Aid is enquired for with some of our transactions here at CONKERS on behalf of The National Forest Company. More information for this can be found at the bottom of our Terms and Conditions Page.
17. When purchasing a voucher from CONKERS, this holds no natural cash value and cannot be redeemed against special offers and can be removed from distribution without warning. A voucher will expire 365 days from purchase and renewals can be sought after by contacting us on info@visitconkers.com
We hope you enjoy your visit to Conkers.
By taking out a membership for Conkers you are agreeing to the following terms and conditions:
Who is it valid for?
What is it valid for?
When can’t I use my card?
What if I lose my card or want more than one?
When taking out a Membership…
If you are a UK tax payer, you can help to support the charitable work of the National Forest Company (the owners of CONKERS) by choosing to Gift Aid your admission.
Our daily admission ticket or annual membership contains a small, suggested donation to the charity to enhance CONKERS and the wider National Forest. You can choose not to pay this small donation if you wish, but without it we cannot claim Gift Aid. With it, we can claim back the tax on the whole amount of your admission from Government, which works out at an extra 25p for every £1 you spend.
There’s no need to complete any forms, we’ll just ask for a few details when you pay. If you are purchasing tickets online, you can simply click the ‘Buy Gift Aid Tickets’ button.
By choosing to Gift Aid you are not only helping CONKERS but supporting the National Forest to plant more trees for people, wildlife and a greener future – thank you.
Please note that in choosing a Gift Aid payment you acknowledge that you pay sufficient income or capital gains tax over the year to cover the donation you have made today.
Thank you